The latest revision of this Privacy Policy was published on 25th May 2018.  Please check back regularly to keep track of any Privacy Policy updates.

We care about your privacy and believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly.

This Policy explains our privacy practices for our website and our other services provided by us. This Privacy Policy describes why and how we collect and use the personal information of our customers and website visitors. It also describes your options to choose how we use your personal data and how to contact us with any concerns and requests to in relation to that.

If you have any questions, comments or concerns about any aspect of our Privacy Policy, please contact us using the details set out in the "Further questions and contacts" section at the end of this Privacy Policy.

Below you will find information about the following:

  1. Collection of Information.

  2. How we utilize information.

  3. Purpose of data processing

  4. Cookies

  5. How we share your personal information and who we share it with.

  6. International Transfers.

  7. Security measures.

  8. Retention periods.

  9. Your Rights

  10. Age restrictions.

  11. Changes to the Privacy Policy.

  12. Data Protection Authority.

  13. Further questions and contacts.

1. Collection of Information:

When you access and browse our website (including when you submit personal information to us through data entry fields on the website like contact forms) we will collect the following from you:

Information you provide:

  • Contact information - we receive and store any information you enter on our website. Our website uses forms to collect your personal information including your name, address, telephone number, email address so you can request information, get support and our services.

Information we receive from your use of our website or third-parties

  • Automated information - when you visit our website we receive and collect information, which may in certain circumstances constitute personal information and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data.

  • Website Analytics tools - We use analytics services by third parties to collect information about the use of this website, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website.
  • Information Logs - when you visit the Site, view content provided by us, ask us a question, request technical assistance in regards to our services, send us an email or participate in a contest or survey on our website, we automatically collect and store certain information in log files. This includes your IP address, URL,  referral URL, exit URL, browser software, operating system, date/time, requests type to our website and error responses returned by our website.
  • Other information - we also receive and store any information that you provide on our website, any forms on our site, email, telephone, or any other type of communication with our team.

2. How we utilize information

Information you provide:

We collect, store and use the information you provide for the following reasons:

  • Contact information – to contact you regarding our services, status of the services, and - where you have opted in to receive such information - other/new services, and/or special offers/newsletters we think you might find useful, we use email, telephone, and/or text message.

Information we receive from your use of our services or third-parties

We collect, store and use the information that we receive from your use of our services or third-parties for the following reasons:

  • Automated information – to diagnose problems with our servers, to administer our website . This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our website and systems.

  • Analytics tools – to improve services on our website.

  • Information Logs – for diagnosing problems, administering our website and resolving issues.

3. Purposes of data processing

When you access or use our website, we need to collect, use, and otherwise process your information, as set out in this Policy. We are committed to your privacy and follow a few fundamental principles when we process personal data:

  1. We strive to collect only the minimum personal data that we need to maintain the security and performance of our website.

  2. We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy.

  3. We make sure we only use your information for the purposes you have given us permission for.

We rely on a number of legal bases to use your information, as set out in this Policy:

  • Contract – the use of your information is necessary to perform any contractual obligations in order to provide any Services to you;

  • Legal obligations – our use of your personal information is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. For example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or to use your personal information for tax calculations.

  • Our legitimate interests – necessary for the purposes of our legitimate interests, such as to:

    • run, grow, develop and deliver our services ;

    • detect and prevent fraudulent activities;

    • enhance the security of our network and information systems;

    • better understand how people interact with our website;

    • determine the effectiveness of our promotional campaigns and advertising;

    • enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.

  • Consent – we rely on your consent for us to use your personal information to send you marketing information (such as our newsletters and promotional offers) by email, SMS, or telephone. You may withdraw your consent at any time by updating your personal Info using our Unsubscribe option in relation to email subscriptions, or contacting us using the details set out in the "Further questions and contacts" section of this Policy.

4. Cookies

We use Cookies to collect some of the information set out in this Policy. A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website.

You can modify your Cookie preferences straight from your browser. Please note that if you simply disable all of our cookies or cookies in general in your browser settings, you may find that certain sections or features of our website will not work, because your browser may prevent us from setting website functionally required cookies.

You can find more detailed information about our use of cookies in our Cookies Policy.

5.  How we share your personal information and who we share it with

All personal information collected by our website is treated as confidential. We disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy:

  • If we are required by law -  we will disclose information about you in response to a subpoena, court order, or other legitimate governmental request.

  • Our group companies, Subsidiaries, employees, and independent contractors -  we will disclose information about you to our group companies, subsidiaries, business partners, external consultants, auditors, collaborators or other third parties, some of our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf and also for administrative purposes. We require all of them to comply strictly with this Privacy Policy.

  • To Protect Rights and Property - We will share account and personal information with companies, organizations or individuals when we believe in good-faith that access, use, preservation or disclosure of the information is necessary to meet any applicable law, comply with regulation, legal process or enforceable request; to enforce or apply our Privacy Policy and other agreements; to investigate potential violations; to protect against harm to the rights, property or safety of website, our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

  • With Your Consent -  with your explicit consent or at your direction we may share and disclose information you have authorized us to with third parties. We will not, however, sell, rent, share or otherwise disclose personally identifiable information for commercial purposes in any way that is contrary to the commitments made in this Privacy Policy. We will take all reasonable steps to notify you when and what information might go to third parties and you will be able to choose whether to share it or not.

6. International transfers

We host, store or otherwise handle your personal information within the borders of European Economic Area (EEA).

7. Security measures

We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our website in order to protect its security during transmission to and from our website. When storing information, we protect its security by encryption and pseudonymization of critical data.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.

We use a third-party web application firewall to help maintain the security and performance of our website. The service checks that traffic to the site is behaving as would be expected. The service will block traffic that is not using the site as expected. To provide this service, firewall processes site visitors’ IP addresses.

Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.

8. Retention periods

Information collected on our website will only be retained for as long as necessary to fulfill the purpose for which it was collected.

9. Your Rights

By visiting our website you have rights to access, correct, change, and delete certain personal information associated with you.  If you need further assistance, you can contact us using the details in the "Further questions and contacts" section of this policy to request any of the following:

  • confirm whether or not personal data about you is being processed;

  • provide you with further details about how we process your personal data;

  • provide you with a copy of any data which we hold about you;

  • withdraw your consent to using your personal information, where we rely on your consent as a legal basis to justify using your personal data;

  • consider any valid objection to the processing of your personal information (including the right to object to processing on grounds related to your particular situation where we are relying on our legitimate interests as a legal basis for processing);

  • request to update or delete personal data which we hold about you;

  • restrict the way that we process your personal data;

  • consider any valid request to transfer your personal data to a third party provider of services (data portability);

We will consider all those requests. However, certain personal information may be exempt from those requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before responding.

10. Age Restrictions

We do not provide services or collect information from any individual under the age of 13.  If you are under the age of 13, you are not allowed to use our website and you must request your parent or guardian to use our website instead. Should you have an evidence that someone under the age of 13 has bought services and provided their personal information to us, please contact us using the details set out in the "Further questions and contacts" section below.

11. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post the updates to this Privacy Policy here and on any other place we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice via our website, at least ten (10) calendar days before the changes take effect.

12. Data Protection Authority

In the EEA, you have the right to direct questions or lodge a complaint about our treatment of your personal information with our supervisory body for data protection  - the Information Commissioner's Office in the UK, at any time at:

Information Governance department

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

13. Further questions and contacts

If you have any questions regarding this Privacy Policy,  if you wish to exercise any of your rights in relation to your personal information, or if you want to object to the collection or processing of your data by our website, whether entirely or partially, please contact us here or at sales@plbc-ltd.co.uk.